Chances are if you keep up with the latest news over on YouTube, you’ve heard about the alleged shady practices of a company by the name of BetterHelp. BetterHelp is a company that was founded in 2013 but over the last couple of months has been appearing as a sponsor on a whole host of big YouTube channels. To list just a few – Boogie2988, H3H3, Shane Dawson and the Defranco Show.
BetterHelp is an online therapy service which pairs you with a counsellor from the comfort of your computer. On the surface it sounds like a good idea, albeit a weird service for YouTuber’s to be promoting.
In the second Baited podcast this week, Keemstar fires shots at big channels on YouTube for endorsing BetterHelp. Both Colossal Is Crazy and Keemstar believe BetterHelp is a scam. Keem suggests those promoting the service are getting up to $200 per viewer referred. Keemstar also reports that users of this service who signed up for the 7 day trial were charged for an entire month. To add insult to injury, users of the service report counsellors missing booked sessions and having a poor understanding of English, which raises obvious concerns.
We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you.
If you dig into BetterHelp’s terms and conditions there is a number of concerning parts, considering the importance and professionalism expected in the field of therapy. The most concerning part of their T & C’s for me is the following – “We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you.”
The Counselors and Counselor Services
• The Platform enables you to communicate with a counselor, consultant, practitioner, professional, expert, coach, advisor or any other person (collectively “Counselor”) for the purpose of getting counseling, information, advice or any other input, benefit or service (collectively “Counselor Services”).
• The Counselors are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act, omission or doing of any Counselor.
• We make no representation or warranty whatsoever as to the willingness or ability of a Counselor to give advice.
• We make no representation or warranty whatsoever as to whether you will find the Counselor Services relevant, useful, correct, relevant, satisfactory or suitable to your needs.
• We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you.
• Your relationship relating to the Counselor Services is strictly with the Counselor. We are not involved in any way with the actual substance of that relationship or any part of the Counselor Service (whether provided through the Platform or not), and we do not validate or involved in any of the Counselor Services.
• In case you make a payment through the Platform, or make any payment to us, this payment is made to the Counselor for the Counselor Services. We may charge the counselor by taking a portion of this payment for the use and operation of the Platform (“Platform Use Fees”). However, we will not be deemed as the counselor of any Counselor Services regardless of payment. Furthermore, the payment for the use of the Platform is made by the Counselor and not by you.
Fans all over the web are rightly outraged that this service appears to operate in such a shady way. Defranco has cut ties with the organisation, and will be investigating BetterHelp’s offices with a journalist. I’m not quite sure what he is expecting to find at the office of a company, which almost exclusively operates online! Shane Dawson is another YouTube personality who promoted BetterHelp in his Jake Paul documentary titled “The mind of Jake Paul”
I know this isn’t the usual news you would expect to see on a gaming site. I know that some YouTube personalities in the gaming sphere have promoted this service and thus it is only right I inform my viewers of what I have found out.